Travel with Special Needs is joint venture between Have Wheelchair Will Travel and Bound Round Pty Ltd – Australia’s largest family travel platform and the managers of retiree specialist travel platform MyDiscoveries.com.au
Whilst Travel with Special Needs is a new brand, Bound Round has been in the travel industry since 2012 and Julie Jones from Have Wheelchair Will Travel has been in the industry for over 20 years.
All the Travel with Special Needs holiday suppliers have been tried and tested by someone in our community – ensuring they are a good fit – before being included in the website. When we say all the holidays have been handpicked, we mean that someone in our community has travelled with that supplier before, and more often than not, even been on that exact holiday.
Once you’ve bought your holiday voucher one of two things will happen. One process is, you will be contacted by the company leading your tour so that they can start booking you into your preferred travel dates. As an alternative, feel free to call us on 1300 404 100 or email us with your preferred travel dates and we can get you booked into your holiday.
When you call 1300 404 100 you will be speaking to one of our travel team in Sydney. The team looks after holiday bookings for Family Travel, MyDiscoveries and Travel with Special Needs.
The stories on the Travel with Special Needs website have been written by our handpicked contributors. The stories reflect their experiences in a destination and travelling with their specific needs. If you’d like to contribute to Travel with Special Needs please email us at firstname.lastname@example.org
At this stage we don’t currently have review functionality. We’re working on it and as soon as it’s available we will let our community know and update this answer.
All the holidays in Travel with Special Needs have been handpicked because of the experience travellers will have. We add and remove holiday offers regularly, so make sure you check back frequently to see what’s changed.
Yes you can! For other travel enquiries or to book your holiday, call 1300 404 100.
Yes, we are. Travel agencies in Australia no longer need to be licenced, but we want to give you as much peace of mind as possible, so we’re in the process of getting our ATAS registration. ATAS is a national accreditation scheme in Australia that endorses travel agents who have met strict financial and customer service criteria. We will update this and put the badge on our website once we get confirmation of our accreditation.
Our secure server software (SSL) is the best software available today for secure e-commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When an order is received, SSL is again used to unscramble the message, check that it came from the correct sender, and verify that it has not been tampered with. We do not store your credit card details online.
Yes, you can. You can change your holiday voucher before the holiday has been booked without any issue. Once your travel dates have been booked in, there may be change fees if you need to make changes to travellers or dates. For the details of what these might be, check the Fine Print section on the holiday offer page in Travel with Special Needs or give us a call on 1300 404 100 and we can help you.
Yes, you can. You can cancel your holiday voucher within 14 days of purchase, and before travel dates have been booked without any questions asked. Once your travel dates have been booked in, there may be cancellation fees that apply. Typically, the closer it is to your departure date, the higher the cancellation fees. For the details of what cancellation fees might be, check the Fine Print section on the holiday offer page in Travel with Special Needs or contact the team who made that booking for you.
Finally, we recommend taking out travel insurance as soon as you have booked your travel dates so you have protection against emergency cancellations that might be needed.
Within 30 days of buying the voucher, and before your travel dates have been booked, call us on 1300 404 100 and we will give you your money for the voucher back. If you have booked in your travel dates, and change your mind about travelling, there are likely to be cancellation fees that apply. For details of those, check the Fine Print on the holiday offer page in Travel with Special Needs or contact the team who made the booking for you.
If your name has changed since booking in travel dates, please contact the team who booked you in so that it can be updated in all the systems. For holidays where there are flights included, a name change will likely incur a change fee.
Please always keep us in the loop if your contact details have changed. Call us on 1300 404 100 to let us know and we’ll make sure all relevant partners are informed.
There is some destination information in Travel with Speical Needs that relates to our holiday offers, and we are adding to this content on a regular basis. Other websites we recommend for travel information are:
- www.havewheelchairwilltravel.net – for destination information and specific details for travellers with a wheelchair
- www.tripadvisor.com – for traveller reviews and information
- www.smartraveller.gov.au – Australian government traveller information website
- www.familytravel.com.au – for destination information through a family lens
There are some destinations which will require you to have vaccinations or an exemption certificate as a condition of entry. We recommend that you consult your doctor at least 12 weeks before departure for advice on what vaccinations you require.
You can also find more information on travel health issues, services and what the Australian Government recommends for travelling on smartraveller.gov.au
Wouldn’t we all love to be able to accurately predict the weather?! Our preferred website for international weather forecasts is http://www.weatherzone.com.au/world/
Our valued up to pricing in our offers are based on the ‘rack rate’ of the room and the inclusions at the time of publication of the offer (that’s hotel-speak for ‘Recommended Retail Price’). Supplier pricing /charges are dynamic and therefore constantly changing depending on peak seasons, low seasons and events so we use the rack rate which is consistent year round and 100% verifiable. The value and comparative savings have been determined based on the supplier’s shared rack rates and the value of inclusions. Rack rates may not be reflective of actual rates being charged, dependent on the timing and manner of your booking and therefore are only indicative of the level of value.